In the chaos that follows fire, water or mold damage, Houston-area residents turn to a company that leads with compassion, care and certified expertise. XTRM Restoration, founded by Adib Name, grew out of a decade of experience in water restoration and a long-held dream to specialize in fire recovery, despite the risks.
“Adib always had a dream about working in fire [restoration], but everybody told him that it’s a risk,” marketing manager Taylor Moton said. “After starting his water business, he was able to save money, and he eventually followed his dreams.”
XTRM Restoration stands out not only for its technical certifications, including company-wide Institute of Inspection Cleaning and Restoration Certification status, but also for its deeply human approach.
“We actually care,” Moton said. “We want people to know that we’re here to help them.”
In addition to restoring properties, a core purpose of XTRM Restoration is to educate clients on the proper care of their property after an incident and to clearly outline the necessary next steps. This commitment to client education underscores the team’s dedication to empowerment and long-term well-being.
Certified care from start to finish
Each project begins with a thorough inspection by trained and certified team members.
“[We] have equipment and tools [that we use], but what makes us different is our own personal adjuster, who does a walk through for the client’s insurance claims,” Moton said.
Once this is completed, the team goes the extra mile to guide clients through the insurance process, easing the burden of what can be a complicated and overwhelming task.
“We can assist clients with insurance claims and documentation,” Moton said. “We walk clients through that process from beginning to end.”
During all of this, clients receive something special: a thoughtful care package.
“Whether it’s a gift card, gift basket or flowers, we want to make clients feel okay,” Moton said.
Fast, 24/7 emergency response
Disasters don’t wait for business hours, and neither does XTRM.
“We’re open 24/7 because disaster happens anytime, any day,” Moton said. “We always have someone on call and ready to go.”
XTRM uses a dispatch-style app to receive real-time alerts for fires and floods. For fires especially, the company prioritizes immediate response.
Restoration that respects your story
Every fire, flood or mold situation is different, and restoration timelines vary.
“[Restoration] can take anywhere from three to 12 months,” Moton said. “Someone could have lost everything, while another person may have only had a smoky house or a hole in the wall.”
The team works directly with insurance providers to ensure a smooth, funded process, and if insurance is lacking, they help connect clients with free resources to ensure they have access to housing.
For mold remediation, health and safety come first.
“We explain to clients how mold can develop rapidly in damp, flood affected areas within 24 to 48 hours,” Moton said. “We highlight the health issues associated with mold exposure, such as allergies, respiratory problems and asthma. Then, we conduct professional mold inspections to identify any hidden mold. … We also outline the process of safely removing the mold, including containment, removal and cleaning.”
The company handles pack-outs, carefully storing, cleaning and restoring belongings affected by smoke.
“We offer dry cleaning services, and we clean client’s couches, dishes and anything that was in the house that got smoky,” Moton said.
Items are stored in a secure, climate-controlled warehouse that clients are welcome to visit.
Ultimately, what drives XTRM Restoration is not profit, but purpose.
“We are completely different from our competitors,” Moton said. “We’re not money hungry. We’re compassionate, and we honestly care about and love what we do.”
Contact XTRM Restoration today at 832-225-3000 or visit their website at www.xtrmrestoration.com to get a free estimate today.
The above story was produced by Multi-Platform Journalist Sydney Heller with Community Impact’s Storytelling team with information solely provided by the local business as part of their “sponsored content” purchase through our advertising team.
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